Debit or credit card, NBC Oklahoma makes it convenient.


Your new debit card will be a chip card for extra security

By now you've probably seen some of the credit cards with the "EMV" security chips on them designed to protect you from fraud.

Beginning Jan. 25, 2017, NBC Oklahoma is switching to these types of cards as well. It's important that you understand what to expect as we make this transition.

Here's an initial introduction to the process and what you need to know for now. You'll be reminded of these details in follow-up messages later:

  1. You'll receive a new debit card in the mail about a week before it goes into effect. DO NOT THROW AWAY YOUR OLD DEBIT CARD YET.

  2. Activate your new card and choose your pin number by Jan. 25, 2017, by following the instructions that will be enclosed with it. (NOTE: You won't be able to use the new card early, even if you activate it before that date, so keep your old one.)

  3. Start using your new card beginning on Jan. 25, 2017. Again, you must activate it before you can use it.

  4. Destroy your old debit card WITHOUT THE CHIP once your new one becomes active on Jan. 25, 2017. (You will be able to tell the difference — the chip is a metallic-looking square on the new card.)

NBC Oklahoma welcomes this important security feature moving forward to protect our customers with debit cards. It's a proven technology that has been used in countries around the world for more than a decade to counter in-person credit card fraud, but U.S. vendors have only recently begun accepting these payment forms.


What are chip cards?

Officially, they're known as EMV cards. (EMV stands for Europay MasterCard Visa and is a global standard.) They're more commonly referred to as chip cards since they include an embedded microchip that generates a unique transaction code every time it is used. The computer chip on your new card will look like a small metallic square.

How do they keep my credit data more secure than the magnetic strip I've been using?

Your data is secured with both hardware and software security measures, making the cards extremely difficult to counterfeit. The new card will generate a new transaction code every time you use it, so the number used in one purchase can't be duplicated for another.

Are there different kinds of EMV cards?

There are several types of these cards, and which one you receive depends on the card issuer — 1) chip-and-pin cards, which require a pin number for the transaction; 2) chip-and-signature cards, which require your signature; or 3) chip-and-choice cards, which allow either a pin or a signature, depending on the card reader of the vendor. NBC Oklahoma's new Visa debit card will give you both options (No. 3), but the retailer will direct you whether to sign the transaction or enter a pin.

When do I use my chip card?

Not every retailer has installed chip-enabled card readers. They'll prompt you whether to use the chip or the magnetic strip. Your new NBC Oklahoma debit card will still have a magnetic strip so that you can still use it at retailers that haven't yet converted their system.

How do I use my chip card?

Place your card into the slot reader and leave it in, follow the instruction prompts, and then remove your card after the transaction is completed. The transaction will take slightly longer than you're currently used to because you have to leave your card in the reader until the transaction is complete.

How are merchants where I use the card affected?

They have to invest in new machines that can read these cards, or the liability stemming from any fraudulent transactions shifts to them.

Will the card hold any additional data?

The card will not track your location or your purchase history. It will only contain the data that your debit card currently has plus the additional account security.

We also are updating our phone records in order to make your transition go more smoothly. If you have a new phone number or are unsure of the one that is connected to your debit card, please contact your local NBC Oklahoma branch or call us at 1-800-590-2580 as soon as possible. Thank you.

The security of your account is important to us. We use a fraud detection service called EnFact to monitor for fraudulent transactions. If you receive an automated call because of suspicious debit card activity on your new card, you will only need to provide your ZIP code to confirm or deny pending charges.